Refund policy

Return & Refund Policy

Information about return eligibility, return requests, refunds, damaged items, and incorrect orders.

1. 30-Day Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must generally be unused, unworn, in its original condition, and accompanied by sufficient order information or proof of purchase.

2. Items That Cannot Be Returned

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable conditions.

Please review the applicable product information and contact us before returning an item if you are unsure whether it is eligible.

3. How to Request a Return

Please contact us before sending any product back.

Email: support@streetregion.com

Please provide your order number, the email address used for the order, the item you wish to return, and the reason for the return.

For defective, damaged, or incorrect items, photographs may be requested to help us review the issue.

4. Return Shipping Costs

Unless an item is defective, damaged, or incorrectly supplied, return shipping costs are generally the responsibility of the customer.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the item and packaging when requested.

6. Refunds

Once an approved return has been received and inspected, the applicable refund will be processed to the original payment method where possible.

Your payment provider may require additional processing time before the refunded amount appears in your account.

7. Exchanges

Direct exchanges are not guaranteed for every product or size. Where an exchange is not available, an eligible return may be processed and a new order placed separately.

8. Contact Us